Delivery and returns

At Topo DC Power, we believe buying quality equipment should be simple, from choosing the right product to getting it delivered.

Our products are designed and manufactured in Australia, with orders dispatched from our workshop in Perth, Western Australia.

We offer free standard delivery Australia-wide on complete Topo power systems, with tracking information provided where available.

If something isn’t right, our Australian support team is here to help.

Shipping and delivery

Free Australia-wide delivery

Standard delivery is included with every complete Topo DC Power system purchased through our online store and shipped to an eligible Australian delivery address.

Shipping charges for accessories, replacement parts and other products, where applicable, will be displayed at checkout before payment.

Express shipping or specialised delivery services may incur additional charges.

Order processing and dispatch

Orders are prepared and dispatched from our Perth workshop.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Delivery times vary depending on your location, carrier availability and freight conditions.

Regional and remote deliveries may require additional transit time.

We aim to dispatch orders promptly and will contact you if an unexpected delay affects your order.

Delivery delays

While we take reasonable steps to ensure orders arrive within the estimated delivery period, occasional delays may occur due to transport disruptions, weather conditions or circumstances outside our direct control.

If your delivery is delayed, please contact our team so we can assist with tracking and resolution.

Your rights under Australian Consumer Law remain unaffected.

Change-of-mind returns

Ordered the wrong product? Changed your mind?

We encourage customers to contact us before purchasing if they’re unsure which Topo system best suits their requirements.

Our team is happy to help you choose the right equipment.

If you change your mind after receiving your order, we offer a seven-day change-of-mind return policy under the following conditions:

• The return request is submitted within seven calendar days of delivery.
• The product remains unopened, unused and in its original sealed packaging.
• The product is complete, including all supplied accessories and documentation.
• Proof of purchase is provided.
• The product is returned in its original condition.
• The return is arranged in accordance with Topo’s instructions.

The seven-day period applies to the date the return is requested, not the date the product physically arrives back at our workshop.

Refunds for eligible change-of-mind returns

Approved change-of-mind returns will receive a full refund of the original product purchase price.

No restocking or handling fees apply.

Customers are responsible for change-of-mind return freight costs.

Topo can provide a return freight quotation and appropriate shipping instructions.

Any separately charged original delivery or express shipping fees are not refundable for change-of-mind returns unless otherwise agreed.

Refunds will be processed after the returned product has been received and its condition verified.

Opened or used products

Products that have been opened, used, installed or operated are not eligible for voluntary change-of-mind returns.

These restrictions apply only to change-of-mind returns and do not affect your rights concerning faulty products under Australian Consumer Law.

How to return a product

Simple returns. Clear communication.

1. Contact us. Contact Topo within seven calendar days of receiving your order to request a change-of-mind return. Please provide your order number, product details and reason for return.
2. Return assessment. Our team will confirm whether your return meets the eligibility requirements.
3. Freight arrangements. We will provide return instructions and, where requested, a freight quotation. Customers are responsible for approved change-of-mind return freight costs.
4. Return your product. Package the product securely in its original packaging and follow the provided return instructions. Do not dispatch lithium battery products without confirming appropriate freight arrangements.
5. Refund processing. Once the returned product has been received and inspected, we will process the approved refund to the original payment method where possible. Your financial institution or payment provider may require additional time to complete the transaction.

Damaged, missing or incorrect deliveries

Something not right with your order?

We take care when preparing and packaging our products.

However, if your order arrives damaged, incomplete or different from what you purchased, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging, where available
• Details of any missing or incorrect items

Where practical, retain the original packaging until our team has reviewed the matter.

We will assess the issue and arrange an appropriate resolution, including replacement, repair or refund where required.

Damaged or incorrect deliveries are not subject to our seven-day change-of-mind return restrictions.

We recommend reporting delivery concerns promptly to assist with freight investigations. However, this recommendation does not impose a time limit on your statutory consumer rights.

Faulty products and warranty claims

Built to last. Backed by Topo.

Topo DC Power stands behind the quality and workmanship of its products.

Our battery products are supported by:

5-year battery warranty

Coverage against qualifying battery manufacturing defects under normal use.

Normal lithium battery ageing and capacity degradation are not considered manufacturing defects under our voluntary warranty.

24-month component warranty

Coverage against qualifying defects in other parts and components, including but not limited to electronics, charging systems, connectors, displays and associated hardware.

Our manufacturer’s warranty operates in addition to your rights under Australian Consumer Law.

Repairs, replacements and refunds

Where a product develops a fault, we will assess the issue and provide an appropriate resolution.

Depending on the nature of the failure and applicable legal requirements, this may include repair, replacement or refund.

For major failures under Australian Consumer Law, customers are generally entitled to choose between a refund and replacement.

For failures that do not constitute a major failure, Topo will provide an appropriate remedy within a reasonable time.

Misuse and external damage

Our voluntary manufacturer’s warranty does not cover failures or damage caused by misuse, incorrect installation, improper operation, accidental damage or other external circumstances unrelated to a covered defect.

This does not restrict any applicable rights under Australian Consumer Law.

Returning faulty products

Topo operates a workshop-based manufacturer’s warranty.

Freight is not included as an additional benefit under our voluntary warranty arrangements. However, where Australian Consumer Law requires Topo to pay or reimburse reasonable transportation costs, those obligations will apply.

Customers should contact our support team before returning a suspected faulty product.

View our warranty policy Submit a warranty claim

Lithium battery shipping and returns

Safety comes first.

Lithium batteries are subject to specific transportation and handling requirements.

For safety and compliance reasons, customers must contact Topo before returning any lithium battery product.

Our team will provide instructions regarding suitable packaging, freight arrangements and applicable transport restrictions.

Do not attempt to ship a battery that is visibly damaged, swollen, leaking, overheating or otherwise suspected to be unsafe without first obtaining appropriate advice.

Customers must not independently dispatch potentially hazardous lithium batteries using standard postal or courier services where doing so would breach applicable transport requirements.

Topo will assist with identifying suitable return arrangements where required.

PowerGuard: additional peace of mind

Travel further. Worry less.

For customers who frequently travel, tour remotely or rely on their Topo equipment away from home, we recommend considering our optional PowerGuard subscription.

PowerGuard is designed to provide additional support and convenience, including eligible freight assistance, subject to the subscription’s separate terms and conditions.

The subscription may be particularly valuable for customers seeking additional support arrangements while travelling or operating in remote locations.

PowerGuard coverage

PowerGuard benefits, eligibility requirements, geographical coverage, freight allowances, exclusions and any claim limits are governed by the applicable PowerGuard subscription agreement.

Explore PowerGuard