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What personal information Topo DC Power collects, why, who it’s shared with, and how to see or correct yours.
1About this policy
Topo DC Power is a Perth, WA business that designs and sells 12V dual battery systems. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can see or correct it.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2What we collect
We only collect what we need for the thing you’re doing with us.
| When you | We collect |
|---|---|
| Buy from us | Name, email, phone, delivery address, and what you ordered. Card details go straight to our payment provider; we never see or keep your full card number. |
| Register your unit | Name, email, phone, order number, the unit and its serial number, the date you received it, and your vehicle |
| Make a warranty claim | Name, email, phone, order number, the unit and its serial number, purchase date, and a description of the fault |
| Join PowerGuard | Name, contact details, delivery address, and billing details for the monthly membership (handled by our payment provider) |
| Sign up for news | Your email address |
| Use the chat assistant | What you type in. If you ask to talk to the team, your name and email too. |
| Apply for the affiliate program | Name, email, phone, your channel or website, and what you tell us about it |
| Send a trade or installer enquiry | Name, business name, email, phone, state, and your message |
| Fill in a Topo form on Facebook or Instagram | The details you enter in the form, which Meta passes to us |
| Call or email us | Your contact details and what you tell us |
We don’t ask for sensitive information, such as health information, and we ask you not to send it.
You can browse the site and ask general questions without telling us who you are. We need your details to deliver an order, honour a warranty or reply to you.
3Why we use it
- To process your order, take payment, deliver it and send updates about it.
- To honour the warranty, assess claims and arrange repairs, replacements or refunds.
- To provide PowerGuard support and dispatch a replacement unit.
- To answer questions and give technical support.
- To send news, setup tips and offers, if you’ve agreed to receive them.
- To run and improve the website and our products.
- To meet our legal obligations, such as tax records and product safety.
We don’t sell your personal information.
4Marketing
We only send marketing emails or texts if you’ve signed up or agreed. Every one has an unsubscribe link, and we act on it within 5 business days.
Unsubscribing from marketing doesn’t stop messages about an order or a warranty claim.
5Who we share it with
We share personal information only as needed to do the things above, with:
- Shopify, the platform that runs our online store;
- the payment providers that process your payment;
- Australia Post and the couriers who deliver orders and warranty returns;
- the service we use to send emails;
- analytics and advertising services, as described under Cookies and similar technology;
- an installer or auto-electrician, if you ask us to arrange fitting, and only with your agreement;
- our accountants, lawyers and insurers, when needed;
- government bodies, when the law requires it.
These providers may only use your information to provide their service to us.
6Data stored outside Australia
Some of our service providers, including Shopify, store or process data outside Australia, for example in Canada and the United States. We choose providers who protect personal information to a standard comparable to the Australian Privacy Principles.
7Cookies and similar technology
The website uses cookies and your browser’s local storage to keep your cart, remember your light or dark setting, and make checkout work.
We may also use analytics and advertising tools, such as those from Meta and Google, to see how the site is used and to show Topo ads to people who have visited it.
You can block or delete cookies in your browser settings. The cart and checkout may not work without them.
8How we look after it, and for how long
Your information is kept in our store platform and business systems, with access limited to the people who need it. Card payments are handled by our payment provider and never pass through our own systems.
We keep order, warranty and registration records for as long as your warranty runs, and at least 5 years for tax records. After that we delete or de-identify them. You can ask us to remove you from our mailing list at any time.
9Data breaches
If a data breach is likely to cause you serious harm, we’ll tell you and, where the law requires, the Office of the Australian Information Commissioner (OAIC).
10Seeing or correcting your information
You can ask what personal information we hold about you, and ask us to correct it. Contact us and we’ll reply within 30 days. There’s no charge to ask. If we can’t give you access, we’ll explain why.
11Complaints
If you’re concerned about how we’ve handled your personal information, contact us first and we’ll respond within 30 days.
If you’re not satisfied with our answer, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
12Contact us
Topo DC Power
3 Whyalla Street, Willetton WA 6155
08 9457 7809
contact@topodcpower.com.au
13Changes to this policy
We’ll update this policy when the way we handle personal information changes. The date at the top shows when it was last updated.